At Zeyra, we strive to provide a smooth and transparent shopping experience. However, please note that international orders may be subject to customs duties and import taxes depending on your country’s regulations.
1. Import Taxes and Customs Duties
In accordance with HMRC (UK) and EU Customs Authorities, goods imported from outside the United Kingdom or European Union may be subject to:
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Import Duty
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Value Added Tax (VAT)
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Administrative or handling fees charged by the local postal service or courier
The amount charged depends on your country’s regulations, the type of product, and its declared value.
2. Customer Responsibility
Any applicable customs duties, VAT, or import charges are the responsibility of the customer.
Zeyra has no control over these charges and cannot predict their amount.
If your order is held by customs, we recommend:
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Checking the tracking information regularly for updates.
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Following your local customs office’s or postal service’s instructions regarding payment.
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Contacting our support team for assistance if you experience any issues.
3. Zeyra’s Support
Should your parcel be taxed, our support team will do their best to guide you through the customs process and, when possible, help reduce delays or additional costs through communication with the carrier.
However, if the payment of import duties or VAT is required by law, it remains the customer’s responsibility.
4. Tracking and Delivery
Please continue to monitor your shipment using the tracking link provided by email.
Once customs clearance is complete, we will request priority dispatch for your parcel to ensure the fastest possible delivery.
We appreciate your understanding and thank you for choosing Zeyra.