At Zeyra, your satisfaction is our top priority. We want you to shop with complete confidence knowing that our products are covered by clear and fair return and exchange terms, in full compliance with UK and EU consumer protection laws.
1. Eligibility for Returns and Exchanges
You have the right to request a return or exchange within 14 days of receiving your order, as provided by the Consumer Contracts Regulations (UK) and EU consumer protection laws.
This applies to all eligible products purchased directly from our online store.
To qualify for a return or exchange:
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The product must be unused, in its original packaging, and with all tags and accessories included.
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Personalised or made-to-order items cannot be returned unless faulty or damaged.
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If you received a different item from the one ordered, or a product with a manufacturing defect, please contact us immediately.
2. How to Request a Return or Exchange
To start your return or exchange, please follow these steps:
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Send an email to help@storezeyra.com with your order number, full name, and reason for return or exchange.
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Our Quality Control team will review your request and provide further instructions, including the return shipping address.
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Once your item has been received and inspected, we’ll notify you by email regarding the outcome.
3. Refund and Replacement Options
Once your return is approved, you may choose one of the following options:
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Full refund to your original payment method.
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Replacement with the same product.
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Exchange for another product of equal value.
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Store credit (voucher) for future purchases.
Refunds are typically processed within 7 business days after approval.
Please note that depending on your payment provider, it may take up to 14 working days for the amount to appear in your account.
4. Faulty or Defective Items
If a product shows a manufacturing defect within 90 days of receipt, contact us via email with:
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Your order number
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Description and photos of the defect
Our quality team will inspect the issue and confirm if a replacement or refund applies.
If your request is made after 90 days, we may not be able to offer compensation.
5. Important Notes
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Items returned without prior authorisation, outside the return period, or without labels, packaging or proof of purchase will not be accepted and will be sent back to you.
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Return shipping costs are the responsibility of the customer, except when the product is defective or sent incorrectly.
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Zeyra will not cover expenses related to unapproved returns, chargebacks, or exchanges initiated outside our policy terms.
6. Contact Us
If you have any questions or concerns regarding your return or exchange, please contact our support team at:
📧 help@storezeyra.com
✅ Legal Compliance
This policy complies with the Consumer Rights Act 2015 (UK) and the Consumer Contracts Regulations 2013, ensuring transparency and fairness in all transactions.